Stress management in hotelmanagement: An investigation in five stars hotels in İstanbul

Today, the organizations pay their dues and lose labor force on account of negative results occurred in the event of extreme stress. The main reason is that the people, who encounter hindrances, emotional tensions, experience significant upset in their sensitive biologic and emotional balances in the society following industry that the speed of technologic change, increasing complexity of the work dealt with, geographic activity and how it is causing a burden to family life etc. Therefore, organizations should remove the extreme stress, which hinders productivity of labors by making physical and psychological trouble to be successful. This research examines the stress concept and the various stress effects on a person. Several attempts has been performed to determine the factors that cause stress, the workers reactions to these factors and the strategy to handle with a study made at five stars hotels in the city of Istanbul. Also, it has been searched if the ideas of the groups, which hotel workers have made by demographical features and the different institutional structures of the hotels they work for, have significant differences about the three different fields. It has been determined that the most important factor which has an effect on being a stress maker on hotel workers is the organization structure and policy after research. However, the attitudes, which are shown in stress state, are the factors that affect generally the performance and productivity becomes negative. The result regarding the methods of coping with stress is mostly to prefer physical and moral efforts. The workers of hotel managements concerning demographical features and stress sources have for gender and departments, as regards attitude in stress state for vi departments and regarding dealing with stress emerged significant differences for age and departments.