The effect of empowerment on organizational trust and employee motivation: A research in hotel businesses

In today's market conditions, hotel enterprises should respond to customer demands and expectations as quickly as possible. Personnel empowerment gives the employee the authority and responsibility, and the employee's belief that the employee will fulfill this responsibility occurs when both lower and upper level employees trust each other. In addition, psychologically empowered employees feel motivated. The aim of this study was to examine the effect of personnel empowerment on organizational trust and employee motivation. In the first part of the study, personnel empowerment, in the second part, organizational trust, in the third part the concepts related to motivation take place. In the fourth part, in the scope of the research, the survey technique which is one of the quantitative research methods applied to the hotel enterprises, which are selected as samples in the date of 18.06.2018-04.08.2018, surveys were taken with the drop-lame method. Data were collected face-to-face and online from 409 hotel employees using simple random sampling method. The survey data obtained were analyzed using SPSS 25 package program and frequency, mean, standart deviation, item statistics, factor analysis, difference tests, correlation between variables and multiple regression analyzes were performed. As a result of the study, it was concluded that the sub-dimensions of psychological empowerment had an effect on organizational trust sub-dimensions and employee motivation.