A road map to a successful application of e-government in Iraq

The most important objective of the government is to provide services to citizens in easy and comfortable ways. The application of an e-government project is the best way to achieve this goal. Moreover, the widespread use of information and communication technology has facilitated the implementation of this project in various ways. The Iraqi government, like other governments, wants to provide these services to citizens through the application of an e-government project. E-government is a way to improve the government's performance to become more efficient and effective. In addition, e-government leads to increased transparency and efficiency in the administration of the state. Therefore, the adoption of e-government is a process of change that will help to expand the areas of citizens and businessmen to participate in the new economy based on knowledge, technology and modern applications. In addition, e-government provides the possibility of the involvement of citizens and civil society in the policy debate through direct dialogue, and support decision-making in a way to facilitate better understanding of the citizens and their needs. This thesis describes what an e-government project is and describes how it should be applied in Iraq as well as the experiences of many countries. This study also examines the challenges that will be encountered in the application of a successful e-government project. Information was collected for this thesis by extracting real data through interviews with people involved in the application of the e-government project in Iraq. In addition, many official documents related to this project was accessed to find out the challenges encountered during the implementation of the project and to find best solutions to remedy these problems.