Labor relati̇ons at call centers i̇n Turkey: Yalova, Elaziğ and Şanliurfa of example

In the present century in which we are living, the developments in the field of information and technology showed their effects also on labor relations as well as in every field; and as a result of this, new professions, new sectors and new working forms have emerged. One of the newly-emerging sectors that has emerged parallel to the developments in the information technologies field is the Calls Centers. Call Centers first emerged in 1970s, and became a fast-growing and important sector that ensured the employment of millions of people in a short period. In this study, the aim is to examine the labor relations system of the Call Centers that have come to the agenda especially with their working styles. For this purpose, the first step is to obtain data on the working conditions of the employees of the call centers. A literature reviews was made in the first and second parts of the study, and the call centers and their labor relations were dealt with in a conceptual context. In the first part of the study, the development, the importance of the Call Centers and their status in the world and in Turkey were examined. In the second part, the labor relations were examined in theoretical context, and information was given on the development of the labor relations. In the third part of the study, which is also the applicable part, the data that were obtained with questionnaires were analyzed. In this study, which was conducted by applying questionnaires to 295 Call Centers employees in Yalova, Elâzığ and Şanlıurfa, it was determined that 51% of the employees were satisfied with their jobs, and 49% of them were dissatisfied with the sector. The primary and common problems of the employees were determined as the low-level wages, and the working days and hours.