The effect of lean management approach on motivation and performance levels of health institution employees: A research in Adana provincial boundaries

The aim of this study is to try to examine the effects of the lean management approach on the motivation and performance of the employees working in the selected healthcare organizations. Lean management is defined as a set of tools and techniques that improve processes or reduce costs. The management style in which zero error or zero waste is the objective. Thus, lean management practices aim to provide equal, safe, appropriate, and fast service in terms of the motivation of involved individuals. It also aims to take measures so that organizations can solve problems and errors that occur in their operating systems as soon as possible and prevent waste. Health institutions that adopt these goals realize their mission by making use of lean management practices and applying these techniques at all managerial levels. Therefore, hypotheses have been formed to examine the relationship between lean management and motivation. The universe of the study and the sample to be questioned has been determined, the limitations and the method used have been set; the concept of lean management, the concept of motivation, motivational tools, and theories have been tested. In the last part, various statistical analyzes were conducted to find out whether there is a relationship between these variables. Afterward, the findings of the statistical analyzes were interpreted and the conclusion section was formed, and the study was completed. Living a healthy life is non-negligible in human life. So, reachable healthcare services when needed increases the quality of life. On the other hand, the quality of healthcare services, the diagnosis of the disease in a short time or early diagnosis are also regarded as indicators of the socio-economic development level of the countries. In this respect, measuring the quality of services provided by healthcare institutions require that these processes be handled with a holistic approach.