Yazılım kalite fonksiyon dağılımı tabanlı karar yaklaşımı kullanılarak eletronik fatura servis sağlayıcısı seçimi

Information technologies play an important role in accounting processes. Over the last years due to the technological developments, the accounting transactions have been transferred to digital platforms. Electronic invoicing is the most important indicator of this digitalization. Electronic invoicing can be defined as sending or submitting an invoice and then storing it completely electronically. The purpose of using the e-invoicing is to create a low cost, fast and safe method with certain standards between the seller and the buyer. In recent years, the topic of e-invoicing has received a lot of attention from most countries around the world, realizing the benefits it brings in terms of full integration and dematerialization of business processes. Turkey is one of the leading countries of einvoicing. In this study, opinions of the experts of e-invoicing in Turkey and earlier studies in the literature is evaluated in order to set user company's needs for selection the e-invoice service provider company. To calculate the importance degrees of company needs, DEMATEL method is used in this study. After that, e-invoicing system characteristics are identified to meet these needs. The relationship between company needs and system characteristics is evaluated within the framework of Software Quality Function Deployment (SQFD) and relative importance of system characteristics are calculated with the help of SQFD. After setting target values for each system characteristic, einvoicing service provider alternatives are evaluated with weighted distance metric and the most suitable alternative is determined.