The effects of the satisfaction of 3 PL services on firm performance

With the recognition of the key role of logistics activities in global production and trade by businesses, countries and international economic organizations, logistics has made rapid progress in terms of both conceptual and implementation, and attracted the attention of the academic world. In addition, the fact that logistics activities are generally provided from a third party outside the enterprise based on the logic of service procurement reveals the necessity of examining the transactional and relational links between the parties. In particular, the quality of logistics services, ability to meet the needs and efficiency provided by third party logistics (3PL) have a significant effect on the performance outputs of the manufacturers and exporters. This model is intended to help the 3PL companies know their weaknesses and strengths, improve the services offered and understand the needs of customers as well as contribute to the literature. In addition, the sample of the study consisted of key respondents from the firms located in Moldova using the easy sampling method. Study date will be obtained by survey method.