Proposal of an analytical hierarchy process and text mining supported model to determine critical success factors in disaster

Throughout history, disasters have led to massive destruction which has caused considerable loss of life and financial damage. For this reason, dealing with the disaster has been the main focus of both academic literature and practice over the years. Since it is not pos-sible to prevent natural disasters even with today's high technology, main focus takes place in the works of mitigation and restructuring before, during and after the disaster rather than preventing disasters. But there are a lot of factors affecting this process, also called disaster management, which has a large number of stakeholders. To determine which of these factors is more critical can also provide significant benefits in practice. In our study, a comprehensive systematic review of the disaster management literature was conducted to create a model of critical success factors that would reflect the perspectives of field experts and academicians. In this context, a new model of Analytical Hierarchy Process supported by text mining, in which the perspectives of academics and experts can be integrated, has been proposed. With this model, a prioritization approach that can determine the critical success factors is presented. In the implementation of the model, the opinions of 20 experts and the text mining outputs obtained from 773 full text articles published between 2000-2016 were used. According to the results of the analysis, socio-cultural factors come to the forefront in the integrated model; It has been determined that the focus of academic publications has shifted to a great extent in the field of technology and this field is very important in the management of disaster by academic experts. In the results of Analytical Hierarchy Process analysis, legal factors were evaluated as important according to the opinions of field experts. These two perspectives were overlapped in economic, socio-cultural, environ-mental and legal fields, especially in the organizational field.