The analysis of the flight dispatcher's workload in the Turkish aviation industry

This study aims to focus on the increased costs related to the workload of flight dispatchers in the aviation industry, and on the air traffic flow management (ATFM) delays that constitute a significant part of the operational costs in the airlines. Inspired by the conceptual framework of De Cauwer's Temporal Bin Packing Problem, we use flight data of an anonymous Turkish airline company from June to August 2022 on flights to West Europe, Central Europe, and Great Britain, as these regions experience high rates of ATFM delays. The year 2022, considered a part of the post-pandemic period, witnessed significant international events, like the closure of Ukraine's airspace, that have affected air traffic between Turkey and Europe, creating new challenges and opportunities for flight dispatchers and airlines. The findings show that applying the workload metrics of the off-season to the high season generates net savings of 6940,800 in the ATFM delay costs. The results provide valuable insights for the airlines to enhance operational efficiency, reduce costs, and develop efficient strategies. Keywords: Air Traffic Flow Management, Flight Dispatcher, Turkish Aviation.