The leader roles in knowledge management: A search of four and five stars hotels in Izmir provience

Knowledge management (KM) is the prosess to manage sharing, generalizing and using the knowledge and to constitute or dispose that knowledge. Knowledge management involves adaptation of organizations to the changing conditions and also increasing competitive power as against other competitors. In this regard, for the people working in hospitality sector with applications of KM, it is getting more easy to provide a competitive advantage by supplying proper and sufficient information about the customer needs and service procedures. In other words, with application of KM in hospitality sector, the customer service quality and at the end the organizational performance and its efficiency will increase.The performance increase that expected from knowledge management requires more than simply keeping knowledge on database. In order to have the mentioned benefits of this knowledge occur, it should be utilized from the ways that the knowledge can transport within the organization and its performance can be increased.Therefore; hospitality management needs the knowledge management practices and primarily the leaders who will mobilize the knowledge assests of the organization. Success of hospitality management in KM might be possible only if these leaders get adapted to the innovations and they meet the leadership qualifications.In this search, the role and importance of leadership in knowledge management is presented. In this regard, it is emphasized on the methods successfully used and the role of the leaders in knowledge managementIn application part, KM applications and leadership relations in 4 and 5 stars hotels in İzmir Provience is handled. In this regard, The susgestions are offered about how the KM can be applied as successfully and how it can be used as in compliant with strategy and vision of the hospitality managements.As a result of analyses; as long as the leaders simplify the use and distribution of the knowledge within the organization and support its application and sustainability, the possibility of success of KM in organizations is found to be high. In addition to this, it has been seen that; maintaining and supporting the knowledge management effects positively both personels?s