Emergency management services sector and the İstanbul Metropolitan Municipality Bayrampaşa fire case

The institution primary mission of the fire department institution is the protection of safety of life and property. Services which are tasked with the intervention of fire need expert firefighter employees who knows the form of struggle with the fire, can make preventive services as needed. In this context, there's no denying that a timely intervention in the event is the first step of the quality fire service. The concept of timely intervention is to be notified as soon as the incident, to leave the station by taking the necessary precautions to respond to the incident in a fast manner in the shortest time to reach the scene and begin the intervention. The beginning of the service of the fire institution occurs with the reaching of the distress call to the fire center. Emergency call is conveyed by mostly a citizen who witnessed the incident or employee in charge to fire control center via a telephone call. In this context, communication and call management is an issue that has vital importance in order to deliver the fire institution's services effectively. Fire institutions should include the communication infrastructure that can perform the task without disrupting in case of any emergency. Also the phone number's being easily accessible and memorable that is used to inform the fire institution in possible cases is very important component.