The diversity management perception of employees in human resources management: A bank sample

With the increase of globalization, borders between countries have disappeared, employees with an array of different qualities have increased and it has become of strategic importance to manage the labor with different characteristics effectively and efficiently. For this reason diversity management has become a necessity. Hence the management approach which valuates different characteristics of the employees and accepts these differences and all their benefits, has been adopted. It has been determined that the organizations that take into account diversity management benefitted greatly in today's world where competition has increased greatly. This study aims to determine the perspective of human resources on diversity and diversity management; what is done to manage diversity and the effect of the diversity management practices on organizational loyalty. For this purpose, a model is proposed in this study and its validity is evaluated. The study consists of two main parts: literature review and analysis phase. In the literature review phase, concepts of diversity, diversity management and organizational loyalty are examined in detail. As a result, the decision about the focus of the field research was made, the conceptual infrastructure was established, the model was established and the hypotheses of research were determined. In the second part of the research, in order to test the hypotheses formed in relation to the designed research model, questionnaire and the data collection method has been chosen. The questionnaire was sent to all employees in the HR unit of a bank operating in Turkey (143 people), 87 of whom responded (with a response rate of 61%). According to the analyzes made, the existence of general policies on organizational diversity management is found to be effective in the implementation of diversity management in human resources processes and it has been found that there is a strong relationship between the existence of diversity management practices and organizational loyalty in the human resources management unit. Managing diversity is a new and open issue for our country. For this reason, it is hoped that this study will raise awareness in human resources management units and functions (recruitment, career, education, salary, etc.) in Turkey and contribute to the academic field.