The Investigation of Total Quality Management in Health Care System (The Case of Hospital Employee in Libya Hospitals)

This study is targeted at investigating the application total quality management (TQM) within the hospitals and also seeks out the factors which are contribute to reaching the ideal total quality management. The research relied on exploratory factor analysis methodology. The surveys were distributed to different hospitals in Benghazi, Benghazi medical center, Al-hawari hospital, Al-Jalaa hospital, Ibn-Sina hospital, Al-Kawafia hospital. These are the main large hospitals, also the survey was distributed to three different polyclinics. The results of this study revealed poor application of the TQM concepts. Exploratory Factor Analysis (EFA) results demonstrated six factors which affect total quality management within Libyan hospitals. Besides, the people who are responsible for the health sector management should consider the Total Quality Management applied in small hospitals and polyclinics better than the others. The experience, system of work and education has an impact on Top Management Commitment and Patient Focus. The most implemented concepts were Internal Policy Knowledge and Teamwork within polyclinics, and the least implemented were Top Management Commitment and Patient Focus in the large hospitals. Keywords: Total Quality Management, Internal Policy Knowledge, Employee Engagement, Team Work, Training, Top Management Commitment and Patient Focus.