The Performance appraisal application based on ISO 9000:2000 quality management system

ABSTRACTMaster ThesisThe Performance Appraisal Application Based on ISO 9000:2000 QualityManagement SysyemLevent GÜLERDokuz Eylül ÜniversityDepartment of Labor Economics and Industrial RelationsThe term ?quality? describes the understanding that is shaped according tocustomers? social-economic status and their expectations. Every process that aims tomake quality better and being continually improved falls into Total Quality Managementarea of interact.While Quality Management Sysyems describe what should be performed forachieving continuous improvement of the quality to the companies, ?Total QualityManagement? has the clues how these objectives can be achieved. To realize thesequality objectives, companies should penetrate them into personal objectives anddevelop a performance appraisal model with the participation of all employees.In this study, the terms ?quality? and ?Quality Management System? will beexplained; the term ?Human Resources Management? and the functions of HumanResources Management will be mentioned. After that, the relationship between theQuality Management System and Personnel Performance Appraisal System will beexamined. At last, an application of Personnel Performance Appraisal System which isbased on Ouality Management Sysyem will be explained and the results of thisapplication will be discussed.vi