Prioritization of turnover reasons with DEMATEL method and suggestions for improvement

The continuity of the personnel employed in the enterprises is of great importance. When the employed personnel leave the job, the management and evaluation of the exit procedures are the responsibility of the human resources department. To develop the personnel engaged in the enterprises, there are costs consisting of training given to the personnel and various investments. To reduce these costs, it is very valuable to determine and analyze the factors that cause the personnel to leave the job. This study was created to examine the reasons for the departure of value-added and qualified blue-collar personnel working in a manufacturing enterprise. A fishbone diagram was created by establishing a team of 20 people consisting of the enterprise management to determine the reasons for leaving the job. A pairwise comparison survey was applied to understand the reasons for the intention to leave the job of 75 employees working in critical positions with the fishbone diagram and the weightings of the criteria for leaving the job were determined with the DEMATEL method. As a result; an improvement study was carried out for the requirements with the highest weight in the reasons for leaving the job and solution suggestions were presented for all criteria.