Cabin officer management system mobile application

Developments in digital technologies have provided contribution to improvements of mobile technologies. Mobile technologies become an integral part of our daily life each and every passing day. Developments in technology and mobile technology's being employed in all areas of life effectively lead to increase in use of mobile applications. One of the utilization areas of mobile applications is the aviation sector. The high cost of hiring employees in the aviation sector makes it necessary to make flight crew's monthly flight plans carefully and reporting this immediately to the personnel. The objective of this study is to evaluate the usability of the mobile application and its effect on the cabin staff on the motivation by developing a mobile application for the monthly flight planning information system of the flight crew personnel. Two study groups have been determined within the scope of this research. The first study group comprised 10 cabin staff working in the aviation sector with whom a focus group interview structured for needs analysis was conducted. The second study group of the survey included 28 people working in the aviation sector where the implementation is carried out who voluntarily partook in the research. A focus interview structured as a measurement tool and a scale developed through Namlı (2010) were utilized in the research. As a result of the qualitative evaluation, it was determined that the mobile application used by the cabin personnel created issues such as the content access problem, the content's not being up to date, the mobile application's being impractical, the application's being slow, system operation problems and security problems. Cabin Officer Management System was developed according to the Android operating system by taking into consideration the issues experienced through the flight crew. The cabin staff who partook in the research gave answers within the "I agree" range in the Efficiency and Satisfaction subscales of the Usability Criteria Evaluation Scale according to the results of the analysis of the quantitative data. Furthermore, the cabin staff gave answers within the "I agree" range in the Display Level, Key Management, and Menu Structure subscales of the Interface Component Evaluation Scale. Key Words: mobile application, cabin staff, aviation, android.