Total quali̇ty management in public establishment

This thesis basically focuses on the total quality management concept and the topic of total quality management effect to the public establishment. Effect, prevalence and usefulness of total quality management which is a basic factor of this study in public establishment is taken in hand at the point of both literature and research .Firstly after making general introduction of the topic, the aims and the properties of total quality management (TQM) are explained. After that total quality management process and techniques and providing facilities to the companies, facing possible negatives in this process are observed with the details. Practicability and perspective of the TQM is evaluated in the four different public establishments with help of survey method. In this work, it is aimed TQM practices are accomplished in which level according to the perception of the employees in the public establishments having or not having ISO 9001 certificate. Results give information about differentiating or not in the terms of training level related to the quality, willingness of taking part in the quality and demographic properties. As a result, the evaluation of TQM practice and practicability is made.