The effect of charismatic leadership subdimensions on employees' job satisfaction and job stress levels: The case of hotel businesses

In the tourism sector, which is one of the sectors with the highest level of labor-intensive relationships, the management policies determined by the managers affect the entire process, from the attitudes, attitudes and behaviors of the employees within the organization to their social life outside the organization. The leadership model adopted by managers, which affects the organizational performance of employees, ensures the long-term existence of the organization in which they operate. Leaders who operate with a good management policy increase the job satisfaction levels of their followers and reduce their work stress levels. The opposite effect occurs with the managerial policies adopted by managers operating with a Destructive-Toxic leadership style, causing employees to operate with low efficiency, thus creating a negative impact on their business and social lives. The main purpose of the study is; To reveal the effect of charismatic leadership characteristics of 4 and 5 star hotel business managers in Adana on the job satisfaction and job stress levels of their followers. Hypotheses were developed to test the relevant research purpose. Before starting the research data collection process, a pilot study was applied to the research population between November and December 2021 to test the reliability and understandability of the scale items. In this context, 103 data obtained using the convenience sampling method and survey technique were evaluated. After it was determined that the scale items were understood by the research population, 432 data were collected between January and June 2022, and only 410 of them were evaluated. Multiple-linear regression analysis technique was used to test the hypotheses developed within the scope of the research. According to the results of the analysis, it was observed that the dimensions of charismatic leadership such as 'setting a vision', 'showing environmental sensitivity', 'taking personal risks' and 'showing sensitivity to member needs' have a significant effect on the job satisfaction levels of employees. Another result obtained from the research is that the dimensions of charismatic leadership such as 'setting a vision', 'taking personal risks', 'showing sensitivity to member needs' and 'not maintaining the current situation' have a significant impact on the job stress levels of employees.