Master'sOpen Access

Relation between brand expectations and brand loyality of customers: A research on restaurants in Kuşadası

2012
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Advisor: Yrd. Doç. Dr. Gülnur Karakaş Tandoğan

Abstract (EN)

Customers' expectations and perceptions of brand on restaurants in Kuşadası was researched. According to the results, customers? satisfactions after the dinner were compared for behavioral and attitudinal loyalty. As a result, the brand loyalty had differed according to the demographic characteristics of the customers.

Author

Dr. Mesut Özgür

How to Cite

Mesut Özgür (Master Thesis). Relation between brand expectations and brand loyality of customers: A research on restaurants in Kuşadası, 2012, Adnan Menderes University.

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