Organizational conflict and resolution techniques: A survey

Organizational conflict is an important subject for today?s organizations. Problems may occur or there may be interruptions in the business activites because of individual or group problems or because of the problems between different organizations. So conflict management has always been an important area for organizations.Conflict may be defined as a state of misunderstanding or incongruence between parties. Conflict management is one of the important functions of management. Conflict which may occur because of many differents factors must be solved effectively. The management of organizations use many methods to find solutions to conflict and try to find a solution which will be most benefitial for the organization.This thesis consist of four parts as three of them are conceptual and one is research. In the first part organizational conflict concept and the conflict types are mentioned. In the second part the organizational conflict management is discussed. In third part factors that lead to the conflict and resolution tecniques are discussed. In the fourth part of the study a field survey about organizational and communication based factors that lead to the conflict and resolution tecniques take place.