Service quality in hotel management and a research in Şile region
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Abstract (EN)
IV ABSTRACT In this study, the concept of quality control which is important from perspective of service company is examined. All together, this study consists of there chapters. The first chapter deals with the concepts of quality and service; the second chapter examines the elements of determinants of service quality of hotels that take place in Şile are examined. Data gathered from the questionnaires applied to hotels' client are analysed and interpreted The results and the suggestions are also presented.
Author
Nesrin Çakır Öney
Institution
How to Cite
Nesrin Çakır Öney (Master Thesis). Service quality in hotel management and a research in Şile region, 1998, Anadolu University.
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