Outsourcing at food and beverage services of hotels: Evaluation of managers and customers perceptions about service quality with Antalya sample

Today, representing different products and services to customers, adding new featuresto existing products and services, increasing quantity of the unemployed educated andrising costs are influencing enterprises management intelligence. These circumstances,causes to force enterprises to set of new applications. One of these applications isoutsourcing. Outsourcing becomes a supporting tool that leads enterprises to a flexiblecontexture for reaching their goals. Hotel enterprises, which take places in the serviceindustry, applies outsourcing at food and beverage services. Thus, they want to offerquick and quality services with lowering costs. Nevertheless, in which way thatoutsourcing at food and beverage services influences perceptions of service quality is animportant subject. By this aim, outsourcing at food and beverage services influences ofservice quality is exhibited by comparing managers and customers perceptions. Withthis research, contribution to related literature and enterprises is aimed.