Evaluation of the decisions of hotel manegers: A research on hotel business in Bolu and Düzce provinces

People continue their lives for better or worse according to their decisions. Whether the results are good or bad, they have to make these decisions for the survival of their lives. Basically a business doesn't go into operation without making a decision. Managers are constantly in a decision-making situation in order to maintain their existence and their businesses. However, managers need to make decisions at the right place and time to achieve their goals and solve the problems they face. In order to do so, managers need to be well prepared for decision-making. Otherwise, a wrong decision by the managers can lead not only itself but all the employees and the business under them to bad results. The aim of this study is to evaluate the decision making approaches of hotel managers. The scope of the research consists of operating in Bolu and Düzce. In this study, where qualitative research methods are used, the data obtained as a result of the questions asked to the managers of the said hotel enterprises and the decision-making approaches of the hotel managers were evaluated by analyzing the data from 11 dimensions. As a result of the study, it was determined that the decisions of the hotel managers were mostly affected by the customer demands, environmental and market conditions and the decisions were generally focused on the customers and employees and at the same time they had the most difficulty in making decisions about people and innovation. However, false information received from hotel customers and fraudulent sales made on the internet trapped managers and also it was determined that the managers' decisions were correct and inaccurate based on the responses from customers and the income-expense statement determined by the business.