Selection of an ERP software with multi criteria decision making method, for an electronics firm trading in defence industry

ERP softwares which are extremely popular for industry nowadays became a strategic investment subject for companies, with the improvements in software technologies and the increasing benefits they provide. It is hard to select the best-fitting ERP software for the company requirements, because there are numerous ERP software suppliers and there are various criteria to evaluate. This decision problem may be resolved by multi criteria decision making (MCDM) methods. In this study, fuzzy TOPSIS method was selected as multi criteria decision making method. Questionnaires were generated and data were collected from other companies that trade in defense industry and internal decision makers. For removing subjectivity and vagueness, linguistic terms expressed by triangular fuzzy numbers were used. By the gathered data, ERP software selection criteria importance levels were set and scores of the alternative softwares selected by the firm (that the study was performed) were determined according to selection criterias. Following, with this data it is aimed to select the best fitting ERP software for the company requirements.