A multi-dimensional research on patient satisfaction in selected public hospitals

Today, measuring the quality of services provided by public institutions and enterprises has become an important issue. In particular, measuring the quality of services provided by hospitals is important in terms of improving the services provided and managing hospitals more healthily. While patient satisfaction is important for the survival of private hospitals in competitive market conditions, improvement of services in public hospitals is important in terms of measuring the performance of public employees. The aim of this study was to investigate the factors affecting patient satisfaction in selected public hospitals in a multidimensional way. In this study, a total of 366 patients of 195 female and 171 male who received service from selected public hospitals were surveyed and data were analyzed with SPSS 24.0 and other programs. As aresult of the study, it was observed that the approach of the hospital staff, especially the doctors, to the patients, the physical facilities of the hospital and some demographics have significant effect on patient satisfaction.