A study on the impact of flight attendants' work-life conflict on organisational commitment and burnout

The aviation industry's intensifying competition has led to higher job demands impacting cabin and cockpit crews adversely. This study aims to examine the relationship among work-life conflict, burnout, and organizational commitment in flight attendants. These professionals encounter diverse challenges like irregular hours and extended time away from home. Recognizing the impact of work-life conflict on their well-being and dedication is vital for personal and organizational success. Conducting an online survey using SPSS for analysis, the research delves into the association between work-life conflict, burnout, and organizational commitment. Results highlight a significant positive connection between work-life conflict and burnout among flight attendants. Individuals with lower work-life conflict experience less burnout, indicating the protective role of work-life balance against demanding schedules. Furthermore, a negative correlation is observed between work-life conflict and organizational commitment. Flight attendants with lower work-life conflict exhibit higher commitment levels to their airlines. These findings hold critical implications for both airlines and the welfare of flight attendants. Understanding the importance of work-life conflict, airlines can introduce measures such as flexible schedules, support initiatives, and enhanced communication channels to aid flight attendants in achieving a healthier work-life balance. Establishing equilibrium between professional and personal life can lower burnout rates, enhance commitment, boost job satisfaction, elevate performance, and reduce turnover. In summary, this research emphasizes the pivotal influence of work-life conflict on the well-being and commitment of flight attendants in the aviation industry. It underscores the necessity for airlines to prioritize strategies addressing work-life conflict, tailored to the unique challenges faced by these professionals. Future studies should explore other factors impacting work-life conflict and effective interventions that promote balance, yielding positive outcomes in aviation. Keywords: Burnout, Organizational Commitment, Work-Life Conflict