A study of the systems of getting an appointment with the phone over effects of the patient satisfaction

The customer satisfaction is one of the most important sources for the companies that need to survive nowadays. Today, the changes in social, economical and cultural constructions caused the emergence of the changes and differences of the needs and demands of the customers. However, these changes and differences in the customer‟s needs and demands would cause the differentiations of the quality circles. This situation affects the continuous improvement positively. There are many developments in the customer satisfaction. One of these developments is that the firms have the knowledge about how to satisfy their customer directly, and thus that firms can be able to follow them. Another is that the firms can provide their customer to find the new product/service through the dialogues with the customers that is established and that the firms supply with their customer‟s need more before the other by rumbling these needs. There are some financial benefits of the customer satisfaction as well.