An application related to patient satisfaction in primary health care regarding total quality

VI ABSTRACT The purpose of this study is to offer suggestions that will help health managers by determining the factors which affect the patient satisfaction, in order to offer a qualified health service. This descriptive type of research is made on 414 sergeants, corporals and privates who do their military service in Kütahya Air Brigade of Private Training Command and who were treated at least two times or more in Health Service, related to their diseases. In this study, a survey was applied on sergeants, corporals and privates, which included questions in order to determine their personal information, waiting and treatment periods and satisfaction about the service. "SPSS for Windows" software programme was used for the evaluation of the collected statistical data. As a result of this study, based on the average score, it was determined that satisfaction exists in education, physical conditions and human resources related to the health services; indecision exists in patient-doctor-personal relations, waiting periods; satisfaction is not on desired level in information about diagnosis and treatment services; satisfaction exists in general evaluation of satisfaction that includes all of the services. It was determined that there is a positive and meaningful relation between diagnosis and treatment services, patient-doctor-personel relationships and general satisfaction. And also there is a positive and meaningful relation between satisfaction for the time spent on examination, satisfaction for information about diagnosis and treatment, satisfaction for the patient-care during examination and sufficiency of recommended and applied treatment.