The impact of the lean management approach and their services to the quality of service and the provisions of the service: An application in the health sector

The aim of this study is; It is the analysis of the effects of the lean management approach on the service quality of the enterprises and the service receiving parties. Lean management is defined as a set of tools and techniques that improve processes or reduce costs. The management style in which zero error or zero waste is targeted is one of the most important goals of lean management. Lean management practices aim to enable individuals to receive services at an equal level, safe, appropriate ways and quickly in terms of healthcare services. It also aims to take measures for businesses to solve the problems and errors that occur in the operating systems as soon as possible and to avoid waste. Healthcare institutions that have adopted the aforementioned objectives, make use of lean management practices and realize their missions by applying these techniques at all levels. Health institutions; In improving the quality of life, healthy life and health service provision in case of illness have a special importance in human life. On the other hand, the quality of health services, diagnosis and early treatment of the disease; It is also accepted as an indicator of the socio-economic development level of the countries. In this respect, measuring the quality of the services provided by health institutions requires handling these processes with a holistic approach.