Liability for defective service under Law No 6502 on the Protection of Consumers

Between the 13th and 16th articles of the Consumer Protection Law No. 6502, the provisions of the defective service and therefore the responsibility of the provider are regulated. In Law No. 6502, defective service is defined as a service that is contrary to the contract because it does not start within the time specified in the contract or does not have the features that are determined by the parties and that it should have objectively. In Law No. 6502 provides the consumer with selective rights as a result of the defective service. These selective rights are; Revisiting the service, repairing the work resulting from the service free of charge, discounting the price at the rate of defect or reneging on the contract. Undoubtedly, it is necessary to use the right in accordance with the essence of the service. At the same time, the exercise of this right must be in accordance with the rules of honesty. Along with one of these optional rights, the consumer may also demand compensation in accordance with the provisions of the Turkish Code of Obligations No. 6098.