A qualitative research on perceived organizational support and job commitment: The case of the banking sector

This study focuses on employees who work in the banking sector and the sample for this study consisted of 10 employees working in the banking sector in Istanbul, Turkey. The study was carried out using a qualitative research method as phenomenological research design, using semi-structured interview techniques to collect data. The research findings were obtained by analyzing the collecting data, using content analysis. The results of this research showed that the participants had high perceptions of organizational support, the organization had supportive policies, the majority of employees perceived that they were supported, the employees felt they were engaged in their work and the company environment positively influenced them to engage more with their job. It is also noted that the organization creates a sense of trust, value, permanency, importance, and volunteerism among employees through social support, effective leadership, selecting the right people for the job, staff empowerment and personal development opportunities. The research suggests that the organization provides a supportive environment which also includes key factors that lead to job engagement. The study concludes that the perceived organizational support also serves as a function of factors that determine job engagement. Participants frequently cited examples such as financial and emotional support during the pandemic, a fair and efficient system of rewards and promotions, many different opportunities for self improvement, numerous extracurricular activities, matching individual qualifications to job requirements, and leaders with problem-solving and supportive qualities. This study not only provides important results, but also offers guidance for the banking sector.