Effects of peirceived manager support on organizational commitment: A research on employees in the telecommunications sector

This study has been prepared to examine the effects of perceived managerial support on organizational commitment. The research is limited to a total of 300 employees of a company operating in the telecommunications sector in six provinces. It is assumed that the selected sample will have a high level of representativeness. Associations have been made based on the responses to the Perceived Managerial Support Scale and the Organizational Commitment Scale. 'Perceived Managerial Support Scale' and 'Three-Dimensional Organizational Commitment Scale' were used as data collection tools. The data have been collected online via a survey form prepared on Google Forms. The data obtained in the research have been evaluated using IBM SPSS Statistics for Windows, Version 22.0 (SPSS INC., Chicago, IL, USA) statistical program on computer environment. Frequency and percentage analyses have been used to determine the descriptive characteristics of the participating employees, and mean and standard deviation statistics have been used to examine the scale. Kurtosis and Skewness values have been examined to determine whether the research variables have showed a normal distribution. According to the results of the study, while the average of "managerial support" of the employees has been found to be high, regarding organizational commitment; when the arithmetic mean, standard deviation, and minimum-maximum levels have been examined, the characteristics with high averages are ranked as "emotional commitment, normative commitment, continuance commitment." When examined the relationships between the sub-dimensions determining the levels of employees' managerial support and organizational commitment, which are organizational commitment in general, emotional commitment, continuance commitment, and normative commitment; it has beeb found that there is a positive moderate correlation between general organizational commitment and emotional commitment with managerial support, and a positive weak correlation between continuance commitment and normative commitment with managerial support. Keywords: Perceived manager support, Organizational commintment, Telecommunication