Application of total quality management (TQM) in Turkish construction industry
2016
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Advisor: Yrd. Doç. Dr. Gözde Çelik
Abstract (EN)
In this study, a questionnaire survey was developed in order to investigate the application of TQM in Turkish construction industry and identify the critical success factors, barriers, and benefits of this application. The questionnaire was completed by 32 firms. The results of the study revealed that there are shortcomings in TQM application in Turkish construction industry especially in relation to top management commitment and leadership; the greatest benefit of TQM to the firms is "increased customer satisfaction". Key Words: Quality, Total Quality Management, TQM, Turkish Construction Industry, Customer Satisfaction.
Author
Anas Attellah Alı Shoshan
How to Cite
Anas Attellah Alı Shoshan (Master Thesis). Application of total quality management (TQM) in Turkish construction industry, 2016, Çukurova University.
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