Analysis of the calls made to Artvin 112 emergency health services in 2016 in regards with emergency management

Evaluation of the calls made to 112 command and control center of the chief physician of Artvin province ambulance service between the dates of 01.01.2016 and 31.12.2016 is the aim of our study. Electronically taken records are categorized as age, gender, call time period, ambulance demand, pre-diagnosis, ambulance run results and transfer results. Categorized data was recorded in SPSS 24.0 for Windows. While a coding system was used to compare the categorized data, Pearson Chi-square test was used in their analyses. Data was examined at 95% confidence level. In the statistical data, p<0.05 was regarded as significant and p>0.05 was regarded as insignificant. The total number of calls evaluated in our study is 17618. In regards to gender distribution, 9199 (53.0%) of the cases were males and 8146 (47.0%) of the cases were females. When the distribution of the calls' time periods are examined, it was detected that the least amount of calls came between 00:00-07:59 and the most amount of calls came between 08:00-15:59. It was detected that most ambulance request came from people over the age of 66 with 7271 instances (41.9%). The majority of the calls came during summer. When the pre-diagnosis distribution was examined, it could be seen that the trauma cases had the highest percentage (25,1%), followed by cardiovascular system diseases (CVS) with 20.1%. When the distribution of the reasons of calls was examined, it was seen that the medical reasons were the vast majority with 16391 instances (94,5%), followed by traffic accidents with 589 instances (3.4%). Ambulance requests increased when it came to transferring critically ill patients, the majority of the ambulance requests came especially from people over the age of 66. It would be beneficial to increase the number of the ambulances in summer months in which the volume of the calls are highest. Increasing the number of the call center personnel between 08:00-15:59, in which the calls are made frequently, would positively reflect on service delivery. Especially the trauma cases and cardiovascular system diseases were seen to be the most frequent. Considering this fact, increasing the in-service training of the aforementioned system/disease groups would be beneficial.