The intermediary role of digitilization in the relationship between organizational culture and organizational agility in the banking sector

There are many bank enterprises operating in the field of finance in Turkey. Competition in the banking sector gradually increases; it is, therefore, significant to consider the constant internal and external environmental changes, take the necessary precautions, and benefit from the opportunities that arise in the banking sector. Hence, it is required to have a robust organizational culture to neutralize threats and capitalize on opportunities. At the same time, the banks should be agile to take action against threats and grasp opportunities, leading to high performance. Agile organizations become competitive, letting them lead the sector. Within the scope of this thesis, the student researcher carried out an empirical study among the employees of the enterprises operating in the banking sector and analyzed the relationships between organizational culture, digitalization, and organizational agility. In the first three chapters of the thesis, the student researcher explained the theoretical research works on organizational culture, digitalization, and organizational agility. In section four, the student researcher examined the studies, focusing on the relationships between organizational culture, digitalization, and organizational agility. In section five, the student researcher developed a model to analyze the relationships between organizational culture and organizational agility and the mediating role of digitalization in the relationship between organizational culture and organizational agility. The study used Structural Equation Modelling (SEM) in the research model. The study found a significant relationship between organizational culture and organizational agility exists; organizational culture has a positive effect on organizational agility, and digitalization further strengthens the impact of organizational culture on organizational agility. Based on the 594 questionnaires answered by the employees in the banking sector, the research model in the study was sound. Leaders in the banking sector can benefit from the information revealed in this research, allowing banks to compete with their rivals by creating a dominant corporate culture and developing their organizations' agility based on the improved digitalization and digital skills that lead to high profitability. In this way, the banks that pursue the outcomes of this study will be able to neutralize threats and capitalize on opportunities in the banking sector.