Yüksek LisansAçık Erişim

Employee empowerment in banking sector and sample of Halkbank

2012
0 görüntülenme
0 i̇ndirme
Danışman: Prof. Dr. Burhan Aykaç

Özet (EN)

Today, managements try to find out modern administration techniques because of fast change, dense competitions, technological developments and changeable staff base that are the results of globalization. They struggle for keeping pace with these changes to give appropriate serve and create a customer satisfaction, and for applying the best administration style.Recently, the importance of human sources has been increased and the concept of empowerment has become a part in management/organization literature.In this study, firstly it is analyzed what ?employee empowerment? means, the importance and relation of it with the similar concepts. Then, it is studied that what employee empowerment means in banking sector.The environment of the study is formed by 976 administrators and staff working in Halkbank, Ankara. The prodigm of this study is formed by 300 staff that is chosen by sampling distribution. Information are taken from these participants by method of measurement and are evaluated by SPSS 15 programme.Survey results are stated below:Bank employers participated education, team work, competence lower dimensions most. In education dimension, sub dimension of empowerment, the ideas of women has been found higher compared to men?s. Similarly, in flexibility dimension, sub dimension of employee empowerment, the perceptions of men has been found higher compared to women?s. For accessing information dimension in terms of level of education, associate degree of postgraduate bank employers has been found higher according to bankers. Responsibility, the dimension of employee empowerment, license degree of postgraduate bank employers has been found higher according to bankers.No major difference has been found according to age and mission differences.Key Words1. Empowerment2. Employee Empowerment3. Banking Sector4. The Perception of Employee Empowerment5. The Components of Employee Empowerment

Yazar

Dr. Demet Çalık Arslan

Bu Yayına Nasıl Atıf Yapılır

Demet Çalık Arslan (Master Thesis). Employee empowerment in banking sector and sample of Halkbank, 2012, Gazi University.

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