Steps of quality improvement in a cosmetics department the writing of cosmetic quality handbook and its impact on supplier performance

With the Globalizing World, the concept of distance is disappeared. So, the companies in order to keep up with the global Dynamics and fulfill customer needs on time focused on customer satisfaction. It goes without saying that as cosmetic sector is seasonally refreshing itself and being in direct contact with human skin, it should provide the quality and health at the same time. As time gets more valuable for people, with the developing technology, textile retail companies want to take place in the cosmetics sector with their own brands Therefore, in Turkey, many textile retail companies started to take place in the cosmetics sector with their own brands in order to satisfy customer needs at a time and take their place in the competitive market. The concept of "Quality" has carried into effect during World War II. After arrival of American scientists to Japan, they started working on quality management systems, continuous improvement processes and ISO 9000; thus quality has become a management system philopsophy. The history of cosmetic sector goes back to Egyptian time . In the beginning they obtain fragrances from oils that smell fine and moistuned their skin with milk baths. In today's world, so many products such as perfumes, shampoos, even toothpastes are categorized in the cosmetic category. If you focus on quality improvement processes, people seek for sustainable quality with a continuous improvement understanding. Although the Pareto Analysis first used by Italians, in means of quality it was first used by James Juan and was developed by Ishakawa. ISO 9001, ISO 22716, ISO 18000 and ISO 14001 are the quality management systems that are compulsory in the cosmetics sector. In the cosmetics sector there are legal requirements and regulations as well as quality certifications. We are subject to EU cosmetic regulation EC76/768 and regulations issued by Turkish Medicines and Medical Devices Agency. In this study, first quality definitions and quality management systems that are necessary for cosmetic production are introduced. Information on cosmetic product groups and compulsory regulations and requirements were explained. Quality improvement studies have been carried out in order to minimize the problems experienced in the field of cosmetics and to reach 100% customer satisfaction and to transfer the sales speed in a cosmetic company which has started to produce cosmetic products with its own brand. These studies are done by using Pareto Chart, Fish Bone Diagram, Frequency Distribution, Histogram, Grouping of Datas, Diffusion Spreading Diagrams, Quality Control Chart techniques. In order to identify the existing quality faults and to improve them, a Cosmetic Quality Handbook was written based on the datas of global competitors. And the effects of quality requirements of cosmetic products on the Supplier Performances between 2015 and 2016, before and after they are applied. The suppliers were trained. At the end of the study, it is observed that the Cosmetic Quality Handbook improved the Supplier Performance, but the improvements will continue as the target is based on 100% customer satisfaction Key Words: Quality, Cosmetics, Quality Management Systems, Quality Improvement Steps, Quality Handbook, Impact on Supplier Performance.