Employees' expactation from coaching and mentoring processes in companies: A field research

Nowadays human resource has become the most important resource of companies. The performance of human resource in the company directly effects success of company and creates advantage for competition. So converting potential to performance is an important task for companies. Therefore the strategic importance and role of human resources department via employee engagement, supporting employee self-development and performance increasing is more critic. There are coaching and mentoring systems in addition to well-known and training programmes. Coaching and mentoring are used all over the world and this is developing area in Turkey. Employees' performance increase by these practices in Turkey as well. In this study, human resources departmant's scope, meaning, philosophy, historical development and benefits of coaching and mentoring and basic steps of a coaching and mentoring system in a company are explained. And there is a survey to understand what employees' expactations from those systems. This survey is applied to 261 people who are working in companies. They have different education levels and position in companies. The aim of this study to find out what employees' expact and by this way to give feed backs to companies to have more successfull coaching and mentoring systems in their projects. Answers are commented also according to demographic specialities and looked for if there are meaningful relationship with expactions. The important results are that employees want to choose and change when needed their coach and mentor, they want all emplooyes to be in this system, they expect to get feed back about their self development in addition to their coach and mentor. These results are important for who is responsible for project of coaching and mentoring in company.