A case study on assessing pragmatic awareness of Turkish EFL learners via speech set of complaints: A cross-cultural pragmatic perspective

In this thesis, pragmatic awareness of Turkish EFL learners have been assessed. Native speakers of English n=80 considered as the control group and Turkish EFL learners n=100 were compared from the aspect of the choice of complaint strategies. The findings are interpreted statistically and verbally.. The study elicited judgements of appropriateness and acceptibility of various complaint formulations in two different situations the context of one of which is formal and the other informal. The findings from this study indicate that aspects of complaints may cause difficulties for TEFL learners. This study suggests the need to raise their pragmatic awareness of Turkish EFL learners regarding the use of complaint strategies in particular contexts.