The effect of the COVID-19 pandemic on the work experience of professionals working in social service centers: the case of düzce province

The main purpose of this study is to try to understand the impact of the Covid-19 Pandemic, which deeply affected Turkey and the whole world in different aspects, on the work experiences of professional staff working in social service centers through the example of Düzce Province. In the study, concepts such as Covid-19 Pandemic, social service center, professional staff are included with the relevant legal legislation. The field application of the study is the Social Service Center and the interviews were conducted in Düzce Social Service Center affiliated to Düzce Provincial Directorate of Family and Social Services in compliance with the principles of confidentiality. Interviews were conducted in the form of interviews without audio recording. Data were obtained and evaluated by interviewing 15 professionals who had served or currently serving in the profession. As a result of the interview, the work experiences of each professional staff during the Covid-19 pandemic, their positive / negative work experiences during the pandemic, and their contributions to their professional lives were evaluated. In line with the interview results; it was explained that the Covid-19 pandemic is a multifaceted process, and that there are differences for the professionals who have worked in the social service center in this process compared to other professional fields, and the suggestions that are thought to contribute to the subject were emphasized.