The investigation of relationship between emotional intelligence, job satisfaction and burnout levels: An application in the municipalities of Bilecik

The concept of emotional intelligence is the way of recognizing and organizing the emotions in the individual and others; While the concept of job satisfaction is expressed as the emotional response of the employee to the job, the comparison of the wishes of the personnel with the actual results; The concept of burnout is defined as emotional exhaustion, depersonalization and low personal accomplishment in employees who have intense relationship with people due to their job. Based on these definitions, the fact that municipal employees work in person-to-person contact has made it important to reveal whether their emotional intelligence has an effect on the extinction that may be experienced and whether they affect job satisfaction. Emotional intelligence to manage well is expected to reduce burnout and contribute to job satisfaction. This study was carried out with 220 personnel working in municipalities in Bilecik Province. Study; "Emotional Intelligence Scale (WLEIS)" developed by Wong and Law for emotional intelligence, "Michigan Organizational Assessment Questionnaire" for job satisfaction and "Burnout Scale Short Version" developed by Malach-Pines for burnout were used. Correlation analysis was used to examine the relationship between the concepts, linear regression analysis was used to examine the effects on each other. In addition, there were differences in demographic characteristics of the study group; independent groups were analyzed by t-test and one-way analysis of variance. According to the factor analysis, it was found that there were 4 dimensions related to emotional intelligence scale and job satisfaction and burnout were also unidimensional. It has been shown that job satisfaction is related to burnout, self-evaluation and evaluation of others, burnout and emotional intelligence are related to four sub-dimensions and emotional intelligence sub-dimensions are related to each other. In the regression analysis, it was found that the control dimension of emotions and burnout had an effect on job satisfaction. It has been shown that the regulatory effect of burnout is not significant.