Etkileşimli kioskların erken tasarım aşamalarında iş birliğinin önemini keşfetmek

In today's post-digital era, the role of design discipline has dramatically changed due to the major shifts in technological developments. Owing to adaptation of technology to human life in multiple ways, a new generation of needs and expectations emerged in the field of design. The interactive tools supported by these technological developments do not only provide access to information, but also determine people's behavior in the experience of products. As a kind of public display, the interactive kiosk is developed in order to provide access to information through the applications for different purposes. Beyond the purpose of transmitting the information, these public displays have a strong potential for creating an opportunity to people for exchanging the information in public realm by providing novel forms of interactivity due to their wide use. Recent literature reflects the fact that providing a sustainable communication through these products has not been maintained yet which needs to be investigated, not only through their interface but through an examination for its potential. The studies emphasize the importance of collaboration in the design process of interactive products. Therefore, establishing partnership in design, sharing ideas, experiences and information in the early stages of design is important in identifying existing design problems and producing innovative design solutions. However, since design problems are ill-defined in the early design process of products, application of design approaches in collaboration can differ in terms of the scope of the researches. For this reason, we believe that a collaborative process based on a particular context, user, environment and technology will be an important resource for similar future design research. The aim of this study, therefore, is to evaluate the early design process of interactive products supported by the collaborative process from a holistic point of view. Therefore, this research involves the analysis and discussion of the results in order to reflect the value of the collaboration in early design stages. Within this frame, a case study which is based on collaborative design method that addresses the process of designing effective user scenarios for interactive kiosks is conducted. Within the scope of this research, four information kiosks provided by Center of Energy Efficiency Environment at Ozyegin University campus are investigated to identify the problematic aspects of design and new user scenarios are developed and discussed. This design research which includes the engineers and specialists from CEEE, design students and design researchers, was carried out in Department of Communication Design of Ozyegin University, under the Interaction Design Ergonomics course in 2015 and 2017 fall semesters. The results of the research emphasize the significance of collaboration in preventing future design problems and reveals a vision of how collaboration can guide the process. As a result, this thesis reveals the following conclusions: (1) Since each design problem may require different approaches, the key question might be centered to build a framework to be applied to identify the needs and to provide appropriate design solutions in order to communicate through varying media in public spaces. (2) The involvement of different voices in design processes enriches solutions in terms of producing creative ideas and plays an important role in communication between different disciplines. (3) It becomes evident to encourage organizations to invest in collaboration which accelerates the improvements in design field. The thesis ends with the discussions on possible future guidelines for the design development of interactive kiosks which will both be beneficial for early design and user experience evaluation stages. Keywords: collaboration in design, early design stages, user scenario, interactive kiosks