Examining the relationship between the perceived service quality and satisfaction levels of youth participating in youth center activities

This study will examine the relationship between the perceived service quality and satisfaction levels of young people participating in the activities of Youth Centers in Gümüşhane province. The universe of the study consists of the participants of the youth centers under the Ministry of Youth and Sports, and the sample group consists of 347 participants between the ages of 15-29, selected with a convenience sampling model from among the participants at the youth centers affiliated to the Gümüşhane Provincial Directorate of Youth and Sports (PDYS). In the study, the survey method, which is one of the quantitative research methods, was used as the data collection tool. The "Youth Centers Satisfaction Scale" (YCSS) developed by Yıldız and Çoban (2020) and the "Perceived Service Quality Scale in Youth Centers" (PSQSYC) developed by Aycan (2005: 105-107) were applied to the research group. In the analysis of the data, percentage distributions, frequencies and arithmetic mean, which are measures of central tendency, and descriptive descriptive analyses, correlation and regression analyses, T-Test, ANOVA test analyses, which are types of statistical analyses, were used. At the end of the research, it was determined that there was no significant difference between the satisfaction levels of the participants and the perceived service quality according to gender, age, education level, and place of birth, while a statistically significant difference was determined between the groups according to the marital status variable and according to the occupational status variable. However, while no significant difference was found in terms of the youth center location and youth center membership duration, a significant difference was found between the groups in terms of the hours spent in the youth center variable. In addition, a significant and strong positive relationship was found between the satisfaction level of the participants and the perceived service quality.