Outsourcing in service organization :A survey on the problems facing service firms in Afyon

In this study, problems facing service enterprises during the implementation ofoutsourcing process were examined. First, concepts of service and service organizations werediscussed. Then the concept of outsourcing, related theories and range of outsourcing serviceswere defined. According to this conceptual framework of outsourcing process, cost-riskanalysises were examined. Finally, a research was taken place in this study aboutimplementation of outsourcing process in the bases of survey response from the existedservice firms in Afyon. The purpose of this research is to expose following issues: which partof the organizations firms implement outsourcing, before implementing it what theyperformed, during the implementation process which issues they focused on, what benefitsthey take from outsourcing and what kind of problems they face during the implementationprocess.The results of research generally pointed out that service organizations have takenadvantage of implementation of outsourcing process. During the implementation process, theyhave not faced any serious problems except for lack of knowledge, communication andcontrol issues. In addition to this research, interviews with some supplier firms were takenplace about problems they face when they give outsourcing services to the serviceorganizations. The results indicate that these supplier firms have not been facing any seriousproblems on these services, too.