Human factors and usability of knowledge management for effective e-government

ABSTRACT The concept of e-government, broadly defined as the supporting of public services and information by information and communication technologies (ICTs), is a widely researched topic in the field of human factor usage. This study explains the dynamics behind the effective e-government and the picture of Turkey through digital divide perspective via the sample of the successful e-municipal in Turkey by conducting in-depth interviews with 1 80 people who lives in Kadıköy. The thesis consists of four main parts. The first part includes a general assessment of the extent of adoption and institutionalization of e-government in Turkey. It aims to analyze the current situation, make basic suggestions as to the transition of Turkey to a sound system of e-government and determine primary objectives. This section also stresses the position of Turkey in the digitalized world. Second part of the thesis deals with Human Factors analyzing the influential, cultural and personal approaches, behavioral patterns, possible obstacles that may arise in that regard and the effects of the digital divide. The third part is on the usability of an effective e-government practice. In this part, the primary users of such an introduced system, namely the institutions applying this system and the users who are benefiting will be discussed. The fourth part comprises a Case Study where the application of e-Kadıköy, which is a successful example of e-municipal, is examined in detail. In the survey that is carried out as detailed as possible and where views of the individuals were considered, the results of the interviews and the messages contained therein are investigated thoroughly. VIII