Innovative Performance Measurement Systems in Kazakhstan Construction Industry

Most problems in nowadays of any project is linked with problems in measurement of performance in construction. Many failures in Kazakhstan construction industry occur because of absence of workable performance measurement system. Increasing competition between construction firms and changing demand of the type of the construction projects also need a feasible performance measurement system. Accordingly, nowadays a need for a comprehensive performance measurement system has been identified for construction organizations. The main purpose of this research is to analyze performance measures and propose an appropriate model of framework for the construction industry of Kazakhstan. This research was performed in Atyrau city, Western Kazakhstan. Most of the construction firms contacted were local. All collected data was carried out throughout a questionnaire and seventy three (73) respondents participated in this study. Owners, managers and employees in this research were requested to rate the most significant key performance indicators. According to this study, Relative Importance Index (RII), T-test and the Correlation analysis and Factor Analysis were used to identify the difference in perceptions between respondents. The results of this study show that, the most ten (10) important key performance indicators (KPIs) agreed by the owners, managers and employees were: cash flow, training of staff, profitability, construction cost, productivity, time for construction, quality of service and work, quality of product, business efficiency and finally customer satisfaction – product. iv The outcome of this research displays that construction companies should implement performance measurement systems to assess their existing status. This research facilitated to understand the actual performance challenges in Kazakhstan construction industry. Keywords: Kazakhstan, Construction Industry, Performance measurement systems, Key performance indicators (KPIs)