A research for public officers : The relation between job satisfaction and organizational commitment

The common problem of all organizations is that they use their resources ineffec-tively. Increasing the performance of employees through motivating them has been the goal of managers since industrialization. That is why they have been looking for ways to motivate their employees, and they have created many theorems explaining the functions of motivations. For companies to surpass their rivals in the fields they focus, they should be able to create customer satisfaction inside the company as well as outside. Satisfaction of the customers inside, increases their loyalty for the company. This loyalty becomes an invisible force for the company to stand against the rival companies, and become the most preferable service provider. In this study, the relation between loyalty to the company and job satisfaction is be-ing examined. Literature study has been done focusing on related publishing's, magazines and articles. Additionally, the results of the survey, which has been held among civil servants of a chosen public institution, has been evaluated with regards to this study.