Application of ISO 9001-2015 quality management system on company systems (ENKO Electronic application example)

Every enterprise in which quality systems are installed and implemented benefits from various aspects such as reduction in cost and time losses, standardization of jobs, increased employee motivation, planned work, and customer-oriented action. Quality Management System plays a big and important role in the company structure with a holistic approach that accepts the system as a whole and considers the quality as a customer-oriented common function of every element within this whole. ISO 9001: 2015 is the most important tool that ensures the profitability of companies while keeping customer satisfaction in the forefront with its customer-oriented structure. In this study, first of all, the history of quality, the path it has taken to the present day, the development and transformation have been explained. Afterwards, the QMS studies of the application enterprise EN-KO Electronic Control Systems Industry and Trade Ltd. Co. which were formed according to the ISO 9001: 2015 standard will be given in detail as application example. At the end of the study, the improvements that took place in the applıcatıon example after transıtıon to ISO 9001: 2015 and the studies made for the realization of these improvements will be discussed in detail. The main purpose of our research is to exemplify the transition to ISO 9001: 2015 and to set an example for other businesses.