Patient and staff relationships in public hospitals

Today, patients preference of public hospitals and staff-patients relationships are frequently debated issues. In our age, communication is very important more than ever. It is an essential means of spreading knowladge which is the source of power in our age. The communication between staff and patient is under effect of more than one factor. Sometimes there may be some deficiencies of staff and sometimes there may be some deficiencies of patients in terms of communication. The aim of this study is problems between staff and patients at hospitals because of lack of communication, where these problems come from, roles of paramedics in this respect, producing solutions are taken into consideration; to examine effective factors in order to make a good confidence and communication environmemt between staff and patients, and evaluate this results with communication outputs. With the help of this study,, as well as contributing literature by evaluating datas which are obtained at the end of patient focused work, it is taught to be a good source for other researchers. Content of this work costists of 100 patients who take health service in Diyarbakır University of Health Sciences Gazi Yaşargil Training and Research Hospital and Dicle University Medical Faculty Hospital which is located in Diyarbakır city center. Questionaires and interview schedules are techniques used in this study. According to the results; when we look at preferences of patients at public hospitals, 57 % of them appeal to all segments of society economically, socially and culturally, 47 % of them comes with other health institutions, 44 % of them think staff at the hospitals are service-driven and sincere, 41 % of them believe health services are submitted at top level, 40 % of them think as they improve constantly health service quality and they try to renew themselves, they prefer them. This situations show that communication between staff and patients at the hospitals satiyfy patients expectations. Consequently, treated patients at Dicle University Faculty of Medicine Hospitals and Diyarbakır University of Health Sciences Gazi Yaşargil Training and Research Hospital are pleased with staff and for this reason they prefer them.