Kişilerarası anlaşmazlık çözüm sistemi olarak yeni bir yaklaşım; Anlaşmazlık koçluğu

This study is structured to contribute to the understanding of the theory and the practice of Conflict Coaching. It is a new concept and assumed as part of a more extensive system of Conflict Management and Alternative Dispute Resolution fields. Conflict Coaching is a systematic process involving a collaborative solution, despite having contrary opinions and beliefs about the best plan of action but trying to collaborate in obtaining a common goal. Conflict Coaching address the cognitive and behavioral aspect of learning, improves the educational level of communication skills, empowers the individual in dealing with conflicts, resulting with behavior changes to a collaborative management style of the conflict. The study purpose was to measure the change in the Conflict management style through Conflict Coaching Communication Skill Training. The participants are 40 undergraduate students of The Business Administration Program of The Dokuz Eylül University who are assumed to be the future business people dealing with conflicts in the work environment and will require the essential skills to manage workplace conflicts. A quasi-experimental pre and post-test design were used to indicate the change in the conflict management styles using the Rahim Organizational Conflict Inventory-II (ROCI-II). The scores obtained from pre and post measures indicated the behavioral change in conflict management style towards a more positive collaborative style that the present study aimed for. The dependent variable of the study is Conflict Management Style, and the Independent variable is Conflict Coaching Communication Skill Training. Experimental results showed that the training program resulted with an increase on the collaborating style of conflict management, from %30 to %70 on TIME1 basses involving the first group of 20 participants, and from %20 to %80 on TIME2 basses for the second group 20 participants. Driving from the executive coaching domain and gaining momentum from conflict resolution systems, conflict coaching is a new concept and not widely known nor written about. The findings of this thesis demonstrate a valuable contribution to the literature by exploring behavioral change as a result of gained communicative competence and serve as a reference since the field is in the early stages of development. Keywords: Conflict Coaching, Alternative Dispute Resolution, Conflict Coaching Communication Skill Training, Conflict Management.